Group Experiences FAQs
What is a Group?
Minimum group requirements vary per show. Generally, you need 10-15 guests to be eligible for the group discount.
How much do you save when attending an event as a group?
The ticket discounts vary per show and vary per price level. Ask your group sales representative for specifics.
How do I receive my tickets?
All group tickets orders will be sent digitally via Ticketmaster text or email unless otherwise requested. Box office will call is an option as well.
Are promotional materials available?
Yes! Our job is to make your job easier when collecting your group totals. Flyers are available upon request to send via email for distribution among your group or for posting on-site or on your company or organization's website.
How do I book my Group Experience?
Simply contact our Group Experiences Department by phone or email. The representative will collect your contact information, payment information and ticket order.
What are my payment options for my Group Experience?
You can pay for your group order by credit card (Visa, MasterCard, American Express or Discover) or by Company or Organization Check (no personal checks). Any Cash or in-person payments MUST be scheduled in advance with your group experiences representative.
Where do I park?
Please park in Addition Financial Arena event Garages F, D, or H, all located on the University of Central Florida campus. View more information on directions and parking.
How do I get to Addition Financial Arena?
Please visit our Directions and Parking page for specific directions.
When should we arrive for the event?
Doors generally open one (1) hour before show times. Please confirm with your group experiences representative.
Does my child need a ticket?
As a rule of thumb, if the child is under 2 years old and not occupying a seat, they do not need a ticket. Rules vary per show. Please confirm with your group experiences representative
When is the deadline for ordering group tickets?
The deadline to place a group order varies per event. Generally speaking, group orders are accepted 24-72 hours prior to an event.
Do you offer pre-paid food options?
Yes! Food vouchers are available for purchase, in any denomination requested. Please contact our Group Experiences Department to set up.
Are refunds available?
All group experiences are final. No exceptions.
Can I add tickets to my group’s order?
Yes! Any group that has placed a group order can add to those totals at a later date. Add-on orders are all based on ticket availability.
What if I lose my tickets?
No problem. Contact our Group Experiences department and we will reissue your tickets for an event.
Is accessible seating available for group ticket orders?
Yes! Group experiences representatives are able to process group orders in accessible seating areas.
What information is needed when placing a group order?
Addition Financial Arena will need your base contact information (name, phone & email), the show you wish to attend, your group totals AND payment in full
Are there any additional fees when placing a group order?
A one-time only, $5 group processing fee will be added to each order. The fee is per order, not per ticket.
