Employment Opportunities

Description of Changeover Role

Our Changeover team members are key to the daily operations of the Arena by assisting in the building, breakdown and all event day set up needs. Specific role responsibilities will vary from shift to shift; examples of shift responsibilities could include assembling staging, building various sports playing surfaces, or the setting up of tables/chairs based on event’s needs. Some shifts may include cleaning responsibilities such as changing trash bags or dust mopping. Additionally, members of the Changeover Team will assist with various event rental equipment orders around UCF’s campus/the local area including delivery, set up and tear down. Employees are expected to have knowledge of the building and its services for both event spaces; Addition Financial Arena and The Venue at UCF. This role is a great way to gain entry experience in the venue management industry as well as gain knowledge on the event industry.

Flexible Scheduling

We are proud to offer to our various part time team members, including our Changeover Staff, flexible scheduling to work around busy academic, career and extracurricular commitments. Unlike in various other part time positions where employees receive a schedule of shifts determined by management, we instead allow our employees to schedule themselves to shifts. Using an online portal, team members have access to a wide array of shift options; including morning, afternoon, evening and weekends. A majority of the changeover shifts are during the afternoons/evening or overnight. Shift lengths will range with numerous variables determining the length of the shift. All shifts are a minimum of 4 hours.

Desired Qualities & Skills

Here are some of the qualities and skills we are seeking from our Changeover team members:

• Desire to deliver exceptional customer service to all guests.
  • *Previous experience in similar positions is a plus but not required.
• Bi-lingual is a plus.
• Ability to work holidays such as Christmas Eve/Day, Thanksgiving Day, New Year’s Eve/Day, Easter, etc.
• Comfortable serving in positions that are fast paced and interaction with large groups of guests.
• Strong work ethic and positive attitude.
• Dedicated Team Players who will stay until the tasks of the shift are completed.
• Understanding and ability to be flexible with shift schedule.

Qualifications

Here are the minimum qualifications for any interested in applying for the Changeover position:

• Must be 16 years or older.
• Must have reliable transportation.
• Must be able to stand for long periods of time.
• Must be able to lift at least 50 pounds.
• Ability to perform general labor; heavy lifting is required.
• Must be able to walk stairs, bend, sweep, mop and perform other cleaning duties with or without -accommodations.
• Must be able to pass a criminal background check.

APPLY NOW

*Please email your completed application to Hope.Paccione@oakviewgroup.com

Description of Building Services Role

Our Building Services team members serve the vitally important role of ensuring our buildings is presentable and prepared for our guests each event. Our team members are responsible for various cleaning tasks before, during, and after our diverse line up of events in guest areas as well as backstage areas. Employees are expected to have knowledge of the building and its services for both event spaces; Addition Financial Arena and The Venue at UCF. Members of our Building Services team are instrumental in our guests experience by following standard protocols and processes designed to provide a high standard of public health. Specific role responsibilities will vary from shift to shift; for example, trash removal, seating section cleaning and restroom cleaning.

Flexible Scheduling

We are proud to offer to our various part time team members, including our Building Services Staff, flexible scheduling to work around busy academic, career and extracurricular commitments. Unlike in various other part time positions where employees receive a schedule of shifts determined by management, we instead allow our employees to schedule themselves to shifts. Using an online portal, team members have access to a wide array of shift options, morning, afternoon, evening and weekends. A majority of the cleaning shifts are during the afternoon/evening or overnight. Shift lengths will range with numerous variables determining the length of the shift. All shifts are a minimum of 4 hours.

Desired Qualities & Skills

Here are some of the qualities and skills we are seeking from our Building Services team members:

• Desire to deliver exceptional customer service to all guests.
  • *Previous experience in similar positions is a plus but not required
• Bi-lingual is a plus.
• Ability to work holidays such as Christmas Eve/Day, Thanksgiving Day, New Year’s Eve/Day, Easter, etc.
• Comfortable serving in positions that are fast paced and interaction with large groups of guests.
• Strong work ethic and positive attitude.
• Dedicated Team Players who will stay until the tasks of the shift are completed.

Qualifications

Here are the minimum qualifications for any interested in applying for the Building Services position:

• Must be 18 years or older.
• Must have reliable transportation.
• Must be able to stand for long periods of time.
• Must be able to lift at least 20-30 lbs.
• Must be able to walk stairs, bend, sweep, mop and perform other cleaning duties with or without accommodations.
• Must be able to pass a criminal background check.
• Must have time management skills, punctual to all shifts.

APPLY NOW

*Please email your completed application to Hope.Paccione@oakviewgroup.com

Description of Guest Services Role

Our Guest Services team members work in a central role as the primary frontline staff interacting with our guests in attendance at our diverse line up of events both in Addition Financial Arena and The Venue at UCF. Employees are expected to have knowledge of the building and its services, while working to provide great customer service and promoting a safe and enjoyable environment for all. Specific shift responsibilities will vary from event to event; examples of different shift positions team members will fill are ticket taker, usher, crowd directional staff, guest information attendant, or greeter positions.

Flexible Scheduling

We are proud to offer to our various part time team members, including our Guest Services Staff, flexible scheduling to work around busy academic, career, and extracurricular commitments. Unlike in various other part time positions where employees receive a schedule of shifts determined by management, we instead allow our employees to schedule themselves to shifts. Using an online portal, team members have access to a wide array of shift options, including daytime, evenings and weekends.

Desired Qualities & Skills

Here are some of the qualities and skills we are seeking from our Guest Services team members:

• Strong work ethic and positive attitude.
• Desire to deliver exceptional customer service to all guests.
  • *Previous experience in work or volunteer positions that include responsibilities of customer interaction is a plus but not required.
• Comfortable serving in positions that are fast paced and interaction with large groups of guests.
• High School diploma or GED preferred.
• Bi-lingual is a plus.
• Ability to work holidays such as Christmas Eve/Day, Thanksgiving Day, New Year’s Eve/Day, Easter, etc.

Qualifications

Here are the minimum qualifications for any interested in applying for Guest Services position:

• Must be 16 years or older.
• Must have reliable transportation.
• Must be able to stand for long periods of time.
• Must be able to assist with assigned event set/breakdown activities that include lifting up to 10 lbs. and walking stairs.
• Must be able to pass a criminal background check.

APPLY NOW

*Please email your completed application to Hope.Paccione@oakviewgroup.com

Description of Concessions Attendant Role

The concessions attendant is responsible for greeting guests in a pleasant manner while filling food and beverage orders. The Attendant will operate the Point of Sale system/cash register and collect money for purchased food and beverage items. The Concession attendant must maintain excellent attendance and be available to work events as scheduled per business need.

Essential Concessions Attendant Job Functions

• Responsible for greeting guests and taking orders for food and beverage products.
• Responsible for preparing simple foods and beverages utilizing the company recipes and portion standards. Maintain the highest quality standards and portion consistency.
• Responsible for accepting payment from guests and making change as necessary.
• Responsible for keeping the work area and surroundings clean using sanitation standards.
• Responsible for memorizing the product menu at each concession location.
• Assist in clean up and break down of the concession area at the end of the event.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Additional duties as assigned by your immediate supervisor and/or OVG Hospitality management staff for the successful outcome of an event or customer service situation.

Knowledge, Skills, and Abilities

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast paced, event driven environment.
• Possess valid food handling certificate and alcohol service permit if required by state and federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Ability to handle cash accurately and responsibly.

Knowledge, Skills, and Abilities

• Experience in basic food handling, sanitation, and customer service preferred.
• Physical Requirements:
  • 75-100% - Seeing, Hearing, Standing/Walking/Mobility, Fingering/Grasping/Feeling
  • 50-74% - Climbing/Stooping/Kneeling, Lifting/Pulling/Pushing

Note: The statement herein is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

APPLY NOW

*Please email your completed application to Bruce.Smith@oakviewgroup.com

Description of Distribution Worker 1 Role

The Distribution Worker 1 is responsible for the accurate and timely delivery of food, beverage, and paper stock throughout the venue. The Distribution Worker 1 is expected to complete other tasks related to the maintenance of the warehouse including sweeping, mopping, organizing storage areas and cleaning commissary dishes. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

Essential Concessions Attendant Job Functions

• Responsible for setting up and stocking all stands, bars, and portable locations. Attention to detail including company standards of inventory control, sanitation, presentation, and quality is required at all times.
• Responsible for performing preventative maintenance on concession equipment as requested and able. 
• Ensure the cleanliness of all concession stands by removing all trash and recyclables.
• Responsible for rotating food products during the stocking process to ensure the freshest products are being served to guests.
• Responsible for the upkeep of the warehouse including sweeping, mopping, organizing storage areas and cleaning commissary dishes. 
• Must show demonstrated ability to meet the company standard for excellent attendance.

Knowledge, Skills, and Abilities

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to work well in a team-oriented, fast paced, event driven environment.
• Possess valid food handling certificate and alcohol service permit if required by state and federal regulations.

Knowledge, Skills, and Abilities

• Experience in basic food handling, sanitation, and customer service preferred.

Note: The statement herein is intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

APPLY NOW

*Please email your completed application to Bruce.Smith@oakviewgroup.com

Cook

• Responsible for preparing foods to be served to guests throughout the venue.
• The Kitchen Cook will often have direct contact with the public working in areas such as a buffet line or portable cart.
• Duties include slicing meats, preparing dishes to order, prepping for events.

Runner

• Responsible for moving hotboxes, beverages, and any product needed to catering and suite areas. Assisting in keeping the suite/catering work areas and equipment clean and neat.
• Assist kitchen staff with event needs.

Dishwasher

• Responsible for assisting in the efficient operation of the kitchen and restaurants by maintaining cleanliness standards through the operation of dishwashing equipment and sinks, polishing silverware, removing garbage, cleaning of equipment and work areas including the sweeping and mopping of floors.

APPLY NOW

*Please email your completed application to Bruce.Smith@oakviewgroup.com