What is a Group?


Minimum group requirements vary per show. Generally you need 10-15 guests to be eligible for the group discount.


How much do you save when coming out as a group?


The ticket discounts vary per show and vary per price level. Ask your group sales representative for specifics.


Is promotional material available?


Yes! Our job is to make your job easier when collecting your group totals. Flyers are available upon request to send via email for distribution among your group or for posting on site or your company or organization's website.


How to book your group?


Simply contact our group sales department by phone or email. The group sales rep will collect your contact information, payment information and ticket order.


What are my payment options?


The Addition Financial Arena offers three options to pay for your group order - by credit card (Visa, MasterCard, American Express or Discover), by Company or Organization Check (no personal checks) or by Cash. Any Cash or in-person payments MUST be scheduled in advance with your group sales representative.


How do I receive my tickets?


Tickets will either be mailed or left at the Addition Financial Arena box office at will call. Group orders cannot be sent via email.


How Much is Parking?


Event parking fees are either $5 or $10 per vehicle, depending on the event. Please park in the Addition Financial Arena event Garages D, F or H, all located on the campus of the University of Central Florida.


Directions?


Please go to our Directions and Parking page under "Plan Your Visit" for door-to-door directions.


When should we arrive for the event?


Doors generally open one (1) hour before show times. Please confirm with your group sales representative.


Does my child need a ticket?


General rule of thumb, if the child is under 2 years old and not occupying a seat, they do not need a ticket. Rules do vary per show. Please confirm with your group sales representative.


What is the deadline for ordering group tickets?


Deadline to place a group order is the day before the start of the show(s).


Do you offer pre-paid food options?


Yes! Food vouchers are available for purchase, in any denomination requested. Please contact our group sales department to set up.


Are refunds available?


No. All group sales are final. No exceptions.


Can I add tickets to my groups order?


Yes! Any group that has placed a group order has the option to add to those totals at a later date. Add-on orders are all based on ticket availability.


What if I lose my tickets?


No problem. Contact our group sales department and we will reprint your order.


Is accessible seating available for group ticket orders?


Yes! Group sales representatives are able to process group orders in accessible seating areas.


What information is needed when placing a group order?


The Addition Financial Arena will need your base contact information, show you wish to attend, and your group totals.


Are there any additional fees when placing a group order?


Yes. A one-time only, $5 groups processing fee will be added to each order. The fee is per order, not per ticket.